Frequently Asked Questions
Everything you need to know about TMG Industrial products and services.
What is the standard lead time for shipping heavy machinery?
Most in-stock items are processed within 2-3 business days. Shipping times vary by location, typically ranging from 5 to 10 business days for freight delivery across North America.
Do you offer a warranty on your industrial equipment?
Yes, all TMG Industrial products come with a one-year limited manufacturer's warranty covering defects in materials and workmanship under normal use.
How are replacement parts handled?
We maintain a comprehensive inventory of replacement parts. Customers can contact our dedicated support team to identify the correct part number and arrange for expedited shipping.
What payment methods do you accept for large orders?
We accept all major credit cards, PayPal, and bank wire transfers. For high-value industrial purchases, wire transfers are often preferred for faster processing.
Can I return a product if it doesn't meet my requirements?
We offer a 30-day return policy for unused equipment in its original packaging. Please note that return shipping costs and a restocking fee may apply to large freight items.
Is assembly required for your shelters and workbenches?
Most of our structures and heavy-duty workbenches are shipped flat-packed to reduce freight costs. Comprehensive assembly manuals and all necessary hardware are included in every shipment.